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Booking policies
AUBERGE DU VIEUX-MOULIN
Situated in the fores at the shore of a lake and the Black River in Ste-Émélie-de-l’Énergie in Quebec’s Lanaudiere region, no other comparable establishment to The Auberge du Vieux-Moulin exists in the area. This is why we do not make a practice of overbooking and why we have established this reservation and cancellation policy. We also want you to be assured to have a place of your choice at The Auberge du Vieux-Moulin.
RESERVATION AND RENTAL
In rooms
- A minimum of 2 nights is required on weekends in high season, certain exceptions are granted depending on availability.
- A Visa or MasterCard credit card is required to withdraw a deposit of 35% of the cost of the stay to confirm and secure your reservation.
Cottages
- A minimum of 2 nights is required.
- A 35% deposit is required to confirm and secure your reservation.
Restaurant (without accomodation)
- For all groups of 5 people or more, a credit card number is required. A fee of $10 per customer will be charged for groups who do not show up without calling.
Holiday packages
- At the time of booking 10% of the total amount of the stay is required. This amount is not refundable in the event of cancellation. An additional 25% is due at least 45 days before arrival.
CANCELLATION
Room
- 45 days or more from the date of arrival, full refund, 30 days or more before the date of arrival, non-refundable deposit but transferable over a period of 3 months. Within less than 30 days, no transfer or refund is possible.
Cottages
- 60 days and more before the date of arrival, full refund. 59 days to 15 days, the deposit is retained in full, 14 days or less before the date of arrival, the rental is payable in full.
CHECK IN AND CHECK OUT
| Accommodation | Check in | Check out |
|---|---|---|
| Inn | 4:00 PM | 12:00 PM |
| Cottage | 3:00 PM | 12:00 PM |
* Where possible rooms will be available between 2:00 PM and 4:00 PM at no charge.
* For any request before 2:00 PM $75 fee will be charged.
CLEANING AND DAMAGE
- The customer agrees to defray the costs incurred and will be responsible for loss or damage to the premises (room, cottage, tipi, or other facilities) and their contents.
- The customer agrees to pay a cleaning fee of $100 if a smell of cigarettes, drugs, cigars, or other is noticeable in the room.
- The guest agrees to pay a cleaning fee of $100 if additional room cleaning is required for any reason.
METHOD OF PAYMENT
We accept Visa, Mastercard, Interac and cash comptant. We accept personal cheques 15 days before the arrival date.
THE TAXES
The 3.5% overnight lodging tax is applicable to all rentals under 30 days, we will apply 5% GST and 9.75% QST to all sales.
CELL PHONES AND PAGERS
Telus, Mike, Videotron and Bell networks are available on site, other networks do not work. Usually no problem with pagers.
INTERNET
Wifi Internet is available in the Inn.
GRATUITIES
Gratuity is charged to your bill at the end of your stay or meal.