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Reservation policies

AUBERGE DU VIEUX-MOULIN

Situated in the fores at the shore of a lake and the Black River in Ste-Émélie-de-l’Énergie in Quebec’s Lanaudiere region, no other comparable establishment to The Auberge du Vieux-Moulin exists in the area. This is why we do not make a practice of overbooking and why we have established this reservation and cancellation policy. We also want you to be assured to have a place of your choice at The Auberge du Vieux-Moulin.

RENTALS AND RESERVATION

Rooms

  • A minimum of 2 nights is required on weekends during high season, some exceptions are made according to availabilities.
  • A 35% deposit of the total cost of your stay, made by Visa or Mastercard is required in order to guarantee and confirm your Inn reservation.

Cottages

  • A minimum of 2 nights is required.
  • A 35% deposit is required to confirm and guarantee your reservation.

Restaurant (without accomodation)

  • For all groups of 5 people or more a credit card number is required. A charge of $10 per client will be charged for groups that do not show up without calling.

Holidays packages

  • When making reservations, a deposit of 10% of the total cost of the stay is required. This deposit is not refundable in case of cancellation. than a 25% deposit will be neded at least 45 days before arrving.
CANCELLATION

Inn

  • 45 days and more before the arrival date; full refund, 30 days and more before the arrival date; non-refunded deposit but transferable within 3 months, 30 days notice or less; no transfer or refund is possible.

Cottages

  • 60 days and more before the arrival date; full refund, 59 to 15 days; the full deposit is retained, 14 days and less before the arrival date; the full rental cost is due.

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CHECK IN AND CHECK OUT
Accommodation Check in Check out
Inn 4:00 PM 12:00 PM
Cottage 3:00 PM 12:00 PM

* Where possible rooms will be available between 2:00 PM and 4:00 PM at no charge.
* For any request before 2:00 PM $75 fee will be charged.

CLEANING AND DAMAGE
  • The customer agrees to defray the costs incurred and will be responsible for loss or damage to the premises (room, cottage, tipi, or other facilities) and their content.
  • The customer agrees to pay a cleaning fee of $100 if a smell of cigarettes, drugs, cigars, or other is noticeable in the room.
  • The guest agrees to pay a cleaning fee of $100 if additional room cleaning is required for any reason.
METHOD OF PAYMENT

We accept Visa, Mastercard, Interac and cash comptant. We accept personal cheques 15 days before the arrival date.

TAXES

There is a 3.5% lodging tax per night applicable to all rentals less than 30 days, we apply the 5% GST and the 9,75% PST to all sales.

CELLPHONES AND PAGERS

Telus, Mike, Videotron and Bell networks are accessible on site, other networks do not work. In general, there is no problem with pagers.

INTERNET

Wifi Internet is available in the Inn./p>

GRATUITIES

Gratuity is charged to your bill at the end of your stay or meal.